Legal

ZeroTrade UK customer policies and operating boundaries

A serious trading-infrastructure product should make the commercial, privacy, risk, refund, complaint, and compliance boundaries easy to find before a customer pays.

Customer Notice

These pages explain the current customer-facing operating policies for ZeroTrade. They do not replace legal, tax, financial, or compliance advice. Customers should read the policy pages before buying access, connecting provider keys, or considering live market exposure.

Policy Hub

Everything a customer should be able to check before paying

Terms

What customers buy, how licenses and hosted access work, and the boundaries around AI, execution, updates, and customer responsibilities.

Open Terms

Privacy

How account, order, login, payment-reference, vault metadata, and operational data are handled.

Open Privacy

Risk Disclosure

Plain risk warnings for trading, automation, AI, replay, paper mode, live mode, and provider keys.

Open Risk Disclosure

Refunds And Cancellations

How order review, delivery, digital access, duplicate payments, and customer support cases are handled.

Open Refunds And Cancellations

Complaints

How customers can raise a problem, what information to include, and how the issue is reviewed.

Open Complaints

Compliance

FCA-aware product posture, no-advice boundaries, provider checks, financial-promotion controls, and official resources.

Open Compliance

Operating Principles

The product should stay disciplined even when the technology looks advanced

ZeroTrade is sold as software and operator infrastructure, not as a guaranteed-profit product.

The product does not claim FCA authorisation or endorsement unless a valid record is published and checkable.

AI, quant, and quantum outputs are advisory and must not bypass deterministic risk controls.

Customers should start with demo, replay, or paper mode before live exposure.

Provider credentials should use least privilege and should be stored only through approved encrypted paths.